Everyday Things - Don Norman.pdf - The Design Of

By noon, Elias had reached his breaking point. He sat down to use his new "Universal Remote," a device so "intuitive" it replaced fifty buttons with a single touch-sensitive glass surface. He wanted to lower the blinds. He swiped up. The TV turned on at maximum volume. He swiped down to kill the noise. The fireplace ignited.

He stood before the door of his high-tech apartment, a sleek slab of brushed aluminum. There was no handle, no plate, and no hinge. It was a beautiful, featureless void. Elias pushed the left side; nothing. He pushed the right; a red light blinked mockingly. He tried to slide it. Finally, he leaned his entire body weight against the center, and it hissed open. "Great design," Elias muttered, "if you’re a ghost." The Design of Everyday Things - Don Norman.pdf

Should we try a , like a story about a "smart city" where even the sidewalks have bad UX? By noon, Elias had reached his breaking point

He retreated to the bathroom to wash his face. The faucet was a triumph of minimalism—a single, chrome sphere. He rotated it left. Cold. He rotated it right. Cold. He pulled it. Nothing. He pushed it. Nothing. He spent three minutes waving his hands under it like a desperate magician until a jet of scalding water blasted his knuckles. There was no until the pain arrived. He swiped up

The city of New Veridia was a marvel of “smart” engineering, but for Elias, it was a daily battle against invisible enemies.