Metrics on the resolution of petitions, complaints, and claims (PQR) filed by taxpayers.

The (Sub-directorate of Medium Taxpayers) is a specialized administrative unit within national tax authorities, most prominently in Chile (SII) and Colombia (DIAN). Its primary purpose is to manage tax administration and compliance for businesses that do not qualify as "Large Taxpayers" but represent a significant portion of national revenue. Core Responsibilities

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Tracking of "morosos" (taxpayers in arrears) and the progress of persuasive or coercive collection actions.