Norton.com Guide

: Forward suspicious emails as an attachment to spam@norton.com . Sending as an attachment is preferred as it preserves technical header information.

: If a safe email was labeled as "Norton: Suspicious," save it as an EML file and submit it through the Norton Submission form under the "False Positive" category. Troubleshooting and Technical Feedback For technical issues with the software itself: norton.com

: Use the Norton Support Tool to generate debug logs. This helps support agents identify bugs related to your PC's hardware or Windows version. : Forward suspicious emails as an attachment to spam@norton

If a legitimate file or website is being blocked, you can request a re-evaluation: norton.com

If you encounter suspicious emails, files, or websites, use these direct reporting channels to help Norton improve its protection: