You request a "Gold Exchange Packet" online, ship your items via a prepaid and insured UPS envelope, and receive a check once they assess the metal's weight and purity. 2. The Diamond Trade-In Program (For Upgrades)

They accept gold (10K, 14K, 18K, 22K, and 24K) and all platinum items, even if they are broken or damaged.

Whether you want to clear out old gold or upgrade your engagement ring, here is exactly how you can sell or trade your used jewelry at Zales. 1. Zales Gold Exchange (For Cash)

If your goal isn't cash but a better piece of jewelry, Zales offers a . This is primarily for diamond bridal sets and solitaires purchased at Zales.

If you have a jewelry box full of pieces you no longer wear, you might be wondering if a major retailer like Zales will take them off your hands for cash. The short answer is that focus on certain materials or trade-ins rather than a standard "buy-back" for all types of jewelry.

Zales offers a dedicated online program called the that allows you to sell unwanted gold and platinum jewelry directly to them.

If you have a diamond ring or high-value designer piece that doesn't fit the Zales Gold Exchange (because they won't pay for the stones), you might get a better deal elsewhere: