They only pay for the metal content . They do not compensate you for diamonds or gemstones in these pieces—you are advised to have them removed before shipping.
If you recently bought something and just changed your mind, you can get a full refund if you act quickly: does kay jewelers buy back jewelry
This is Kay's primary way of "taking back" jewelry. You trade in a diamond you bought from them to get credit toward a new one. They only pay for the metal content
You request a "Gold Exchange Packet," ship your items for free, and Kay assesses their value based on metal weight and current market rates. You trade in a diamond you bought from
If you have unwanted gold or platinum jewelry, Kay has a separate program for this, though it is usually handled rather than in physical stores.
Here is a review of their available "buyback" and exchange options: 1. The Diamond Trade-In Program (Most Common)
They typically credit you 100% of the original purchase price (minus taxes and shipping). 2. Kay Jewelers Gold Exchange