The DirectBuy location in Mississauga has historically faced significant criticism from consumers, primarily revolving around high membership fees, poor communication, and delivery issues. While some members report positive experiences with design staff and savings, common complaints include:
: Members have reported that staff and managers frequently ignore emails and phone calls when issues arise with orders. direct buy mississauga complaints
: Reports include appliances arriving 10 months late or products being delivered damaged. The DirectBuy location in Mississauga has historically faced
: DirectBuy of Mississauga is not a Better Business Bureau (BBB) Accredited business. A Tale of the "Wholesale" Trap : DirectBuy of Mississauga is not a Better
The trouble began with her first order: a custom range and refrigerator. After six months, her kitchen was still a shell of drywall and wires. Every time Elena called the Mississauga office, she was told her sales representative was "out of the office" or that the "community manager" at the head office was looking into it. When the appliances finally arrived ten months later, the refrigerator had the wrong parts, making it unusable.