Activatable devices still hold the strict 14-day return window, regardless of holiday purchase dates. 4. Returns & Carrier Contracts
Best Buy charges a $45 restocking fee for the return of opened cell phones, cellular tablets, and cellular wearables. best buy mobile return policy
//www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014">Best Buy Mobile Return Policy as of early 2026 : 1. Key Return Policies for Phones (2026) Activatable devices still hold the strict 14-day return
Purchases made between Oct 31, 2025, and Dec 31, 2025, generally have extended returns through Jan 15, 2026. If you return a phone that was activated
Prepaid phone returns are generally exempt from this fee if returned within the 14-day window.
If you return a phone that was activated on a contract, you are responsible for contacting the carrier (e.g., AT&T, Verizon) to cancel the service to avoid continuing charges.
The restocking fee is waived if the device is returned unopened, or in states where prohibited by law (e.g., AL, CO, HI, IA, MS, OH, OK, SC). 3. Holiday Extended Return Policy (2025-2026)