: Best Buy disrupted the industry by removing commissioned sales staff, creating a "grab-and-go" warehouse environment that built customer trust.

: Facing "showrooming" competition from Amazon in 2012, CEO Hubert Joly launched a turnaround that focused on price-matching and in-store "shops-within-a-shop" for brands like Apple and Samsung.

: The acquisition of Geek Squad transformed Best Buy from a hardware seller into a service provider. The Modern Turnaround (2012–Present)

The history of Best Buy is a tale of accidental innovation and strategic survival.

: In 1983, the company renamed itself Best Buy and launched its first electronics "superstore".