Anything -

Show them you actually understand why they are upset. This is the "empathy" phase.

Start by stating exactly what you did without using the word "if." Anything

Since your request is wide open, I’ve put together a guide for one of the most useful (and often botched) life skills: Show them you actually understand why they are upset

"I’m sorry I was late. I didn't manage my time well and I know you've been waiting." 3. Acknowledge the Impact I didn't manage my time well and I know you've been waiting

"I am sorry that I spoke to you disrespectfully." (This owns your behavior). 2. Skip the "But"

The moment you say "but," the apology dies. A "but" is a justification in disguise. "I’m sorry I was late, but traffic was terrible."

Whether you forgot a birthday or accidentally insulted someone’s cooking, here is the four-step framework for fixing it properly. 1. Own the Action (The "I" Statement)